All work undertaken for you and every document bought on-line from www.offtoseemylawyer.com (“Website”) is subject to the following terms:
1. Level of service
We wish to provide a high level of service at all times. Accordingly we will endeavour to respond to your letters, e-mails and telephone calls within 24 hours at the latest and if we are unable to do so, we will advise you of that fact. We will at all times act in accordance with the laws of England and Wales and the Solicitors Code of Conduct as applicable at the date of this letter.We will agree the details of the advice we will be giving and the fees in advance with you.
2. Our responsibilities
It is our responsibility to review those documents that you send us within the framework agreed. We will advise you as to the merits and risks presented by the contents of those documents and confirm our advice in writing. Any assumptions or limitations will be clearly spelt out. If you ask us to do so, we will discuss the relevant documents with designated third parties on your behalf. We will keep all information relating to your business and affairs confidential unless we are obliged to disclose it by a government body. This might happen, for example, if money laundering is suspected.
3. Your responsibilities
It is your responsibility to provide us with all relevant information to a transaction and to provide us with the information we ask for within the time frames requested as far as reasonably possible. We shall rely on that information as being true, correct and complete.
Our fees are charged either on a fixed fee or time-related basis, which we will agree with you before work starts. All prices are subject to VAT at the current rate.
If we agree a fixed fee the following will apply:-
If we agree to work on a time-related basis, then the following applies:
It is always open to you to agree an upper limit on fees and if you do, we will advise you in good time if we are nearing that limit.
Further work will not be undertaken if any fee remains outstanding beyond the 14 day period or such other settlement period that we agree on. We also reserve the right to terminate the engagement and cease acting if the account is unduly delayed in settlement. It is not our intention, however, to use these rights in a way which is unfair or unreasonable.
5. Buying documents on-line
By using the Website and the documents you agree that in no circumstance shall Trading Terms Limited be liable for any indirect, incidental, special or consequential damages, including, but not limited to, loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the Website or the documents, under any law or on any basis whatsoever whether contractual or otherwise, except in relation to death or personal injury for which no limit shall apply. In addition you agree that if, for any reason, Trading Terms Limited is liable for any damages, other than those for death or personal injury, the total liability of Trading Terms Limited shall be limited to the amount of the document purchased.
6. Communicating with you
We are most likely to use e-mail to communicate with you. As with other means of delivery, this carries with it the risk of inadvertent misdirection or non-delivery. You must carry out a virus check on attachments received.
Internet communications are capable of data corruption. It may therefore be inappropriate to rely on advice contained in an e-mail without obtaining written confirmation of it. I do not accept responsibility for any errors or problems that my arise through the use of internet communication and all risks connected with sending commercially sensitive information relating to you are borne by you. If you do not accept this risk, you should notify me in writing that e-mail is not an acceptable means of communication.
7. Professional Indemnity Insurance
We are covered by professional indemnity insurance.
8. Quality of Service
It our aim to provide a high quality of service at all times. If at any time you would like to discuss with us how our service could be improved or if you are dissatisfied with the service you are receiving, please let us know in writing. You may also write to the Solicitors Regulation Authority with a formal complaint should you wish and they will investigate the complaint on your behalf.
9. Other professionals
If requested, we may introduce you to other professional consultants. In that event, the advice given to you by those consultants will be without any responsibility on our part and you will be responsible directly to them for the payment of all fees and expenses.
10. Agreement of terms
When you first instruct us, we will issue a Letter of Engagement which will set out the agreed fees and the matters to be advised on. You will be asked to sign and return this letter to us along with any payment on account. Either party may terminate the Letter of Engagement at any time without penalty by letting the other know in writing. Fees incurred up to the date of termination will become payable in full at the date of termination.
11. Applicable law
The agreement between us and any non-contractual obligations is governed by English law and in the event of any dispute you agree to submit to the exclusive jurisdiction of the English courts.