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Doing business on-line? Know your customers’ rights

The European Commission has published a code of EU online rights, which sets out in one place all the rights which EU consumers have when using online services and when buying goods and services online. With the focus on consumers, the code sets out all the relevant rules with which online traders must comply, including those derived from the general rules on the supply of goods and services to consumers.

EU consumer rights online

It summarises, for example, a consumer’s right to receive certain information before concluding a contract online, rules on fair and unfair contract terms and delivery of goods, rights in respect of defective goods, rules on withdrawal from online contracts, and a consumer’s rights when in dispute with an online trader. This will be a useful  compliance checklist for all businesses trading on-line.


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