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Archive for September, 2011

Handy Checklist- Conventional Marketing

Friday, September 30th, 2011
  • Do you ‘make what you can sell’ or try to ‘sell what you can make’?
  • How carefully do you collect and analyse your sales data?
  • What are the key research objectives you need to answer?  Have you carried out any primary research?  How objective have you made it?
  • What is your ideal customer profile?  Does it exist in your area?
  • Have you clearly identified your USP?  What sort of potential market does this direct you to?  Does it exist in your area?
  • Have you considered all potential markets in your area?  Are you going for the most accessible and/or lucrative?  If not, are you happy why this is the case?
  • How can you best reach your customers?  Do you have any experience with this form of media?  Do you know how best to utilise it?
  • Are you confident your cost of marketing for any event is less than its minimum likely return?  If not, do you know why you are spending money on it?
  • Does your product or service lend itself to direct marketing?  If not, are you sure there is not an angle you are missing?
  • Consider using an advertising agency if you plan to spend more than £10,000 on advertising.
  • Have you considered investing in a PR agent?  If so, do you have a mutually agreed list of targets and a timetable to achieve them by?
  • Be careful to evaluate the benefits of taking space at trade exhibitions before committing to the expense.

For any advice relating to the law of advertising and marketing (whether on-line or otherwise), please contact Joanna Tall at jo@offtoseemylawyer.com.


By law you need to have obtained the prior consent of customers/clients before targeting them in order to market your products or services.  This consent is usually given at the time of registration/subscription, when customers/clients provide you with their personal data and they are require to read your Privacy Policy.  Off to see my lawyer can help you draft a bespoke Privacy Policy, or you may prefer to purchase our generic Privacy Policy template from our “Oven Ready Document Shop” at www.offtoseemylawyer.com.

Checklist Source: Start Up & Run Your Own Business: The Essential Guide to Planning, Funding & Growing your New Enterprise by Jonathan Reuvid (Kogan Page; 8th edition 2011)

Mumtrepreneur is role model

Wednesday, September 28th, 2011

A MUM of four who was fed up with chaotic dinner times has created an international business out of the cards she created to get her family talking

Lisa Warner recently reached fourth place in Britain’s Top Real Role Model campaign which included Apprentice finalist Claire Young on the judging panel. More than 100 role models were nominated for the award which attracted 12,000 hits on the campaign website.

Last year the Northampton resident moved her business Fink Cards, which she set up in 2008, from Bletchley to the Homestead Centre in Potterspury just outside Towcester.

She said: “When my children were small we had chaos around the dinner table, it was awful. In my head I’d had this picture of the perfect family meal with good food, conversation and laughter. I had the opposite. So I made these question cards which was me trying to get us to talk to each other rather than argue.

“It worked and it transformed the way we talk. Now we look forward to meal time.”

The original family edition included 54 fun questions letting children find out their father’s favourite super hero, or their mother’s earliest memory.

Mrs Warner said by her daughter’s 18th birthday her children had transformed to young people able to communicate effectively and added: “I saw my children and I thought that’s what conversation is about. It has given my children the confidence to get out into the world and get stuck in.”

As a full time mum Mrs Warner had no experience with business but in 2008 she had 5,000 cards made up. Within a year she had won the O2 Female Entrepreneur of the Year Award and was the only UK finalist in the Cartier Women’s Initiative Award.

Since then she has created a range of products targeting difficult teenage issues, a series targeted at businesses and travel, made international distribution deals in Africa and sold around 50,000 cards.

Mrs Warner said a 2008 report produced by the now Speaker of the House of Commons John Bercow, backs up what she is doing. She said: “The Bercow report showed when children start school in some areas, 50 per cent can’t speak properly and it was a massive problem. The report said in come cases it was due to the demise of the family meal time and family communication.

“Family communication is where it is at and I believe in it so much and that something simple like this can have a tremendous benefit for society.”

Fink Cards is supporting the Hello Campaign, part of the 2011 national year of communication and a recommendation of the Bercow report.

Entrepreneur launches UK’s first dinner party website

Tuesday, September 27th, 2011

A young Milton Keynes entrepreneur and former fast food worker has launched the UK’s first ever online dinner party service.

Christopher Tau, who worked at KFC, McDonald’s and Nando’s, says he always dreamed of fine dining while he was flipping burgers.

Now his dreams have become reality with the launch of FoodHost.co.uk  – and he plans to make civilised dinner parties something everyone in the UK can enjoy.

The site gives food lovers the chance to live out their ‘Come Dine With Me’ fantasies by hosting and attending dinner parties in their local area.

Tau, aged 23, funded the site through savings he put away during his time working at the fast food outlets. Now the firm plans to be the first UK company to tuck into a market that has already proved popular in the US.

Tau cooked up the idea after coming across a range of social sites based around sharing other products.

He said: “I spent several years working in fast food chains and found myself thinking up new and innovative approaches to food.

“I’ve always had a keen interest in peer to peer sites and after seeing the model work so well for the likes of sharing cars and spare bedrooms I thought, ‘Why hasn’t anybody done this for fine dining?’

“Never before has awareness of food and cooking been so high amongst the British public and programmes like ‘Come Dine With Me’ have shown just how much fun people can have hosting and attending local dinner parties.

“I hope by combining this idea to create a foodie social network which will allow people across the country to enjoy some of the best home cooked food around, whilst at the same time making new friends.”

Visitors to the site simply register some basic information about themselves before browsing the listings for upcoming parties in their local area, and clicking to attend any which catch their eye.

Those wishing to host an event can do so privately – inviting up to six people from the site, or publically, detailing the type of meal they will be cooking, with any guest them able to sign up on a first come, first served basis.

Some events even encourage shared cooking responsibilities with the host specifying which dish they will be cooking and agreeing with guests what foods they will bring along.

Attendees are asked to leave feedback on their meals with hosts scored out of five stars meaning there is an incentive to go all out to ensure a great evening is had by all.

Events, which cost between £2-3 to attend, can last just one evening oR be done on a reciprocal basis similar to the popular format of ‘Come Dine With Me.’

Hosts are unable to charge attendees for the meal, which Tau believes adds to the social element of the site. “We researched what opinions would be if the host charged for food and found that for many guests this would make them feel uneasy, detracting from their overall enjoyment.

“If hosts were to charge there would be an incentive for them to use cheaper ingredients to maximise their profits which once again would result in a less enjoyable culinary experience and goes totally against what the site is all about.”

Tau says that, as with all social networks, safety and security is a top priority and he has taken steps to ensure guests and hosts alike continue to have great experiences.

He said: “Our research found people had reservations about having strangers in their home, which is understandable. Therefore we have taken every step to build a creditable community by vetting all new members to ensure they are who they say they are.

“By encouraging them to link their Facebook and Twitter accounts, we hope to give members the greatest opportunity to find out as much as possible about the people they’ll be dining with.

“Guests are welcome to only offer private events whereby they pick who they invite and there’s even the option to specific the balance of male and female guests.”

He believes being the first firm to enter the UK market is a gamble worth taking if he is to fulfil his business ambitions. He said: “I think being the first to enter the UK market is a risk worth taking. I believe you should test yourself as much as possible whilst you’re young and I’ve already learned more lessons during the four months I’ve spent getting the site off the ground than I did during three years at university.

“My parents are both entrepreneurs and are fully behind me, which is great, but all the money that has gone into the business is my own and I hope the concept is as well received by the public as it has been in the US.”

Handy Checklist- Employment & Human Relations

Friday, September 23rd, 2011
  • Most employee rights run from the date of engagement.  Others accrue with length of service.  Be conversant with basic employment law and ensure that you have ready access to a competent employment law adviser for the more complex or atypical situations.
  • Employment recruitment is subject to the laws of discrimination regarding sex, race, disability, sexual orientation, religious/ philosophical belief or age.  The only exceptions to such rules are the ‘genuine occupational qualifications’ (GOQs).
  • Part-time employees should be treated no less favourably for an unjustified reason than full-time employees.
  • Draw up grievance procedures, and guidelines for notification and treatment of absences, to be made known to all employees.
  • Ensure that you have written disciplinary procedures that comply with statutory standards and ACAS codes of practice.  Such procedures will minimise the risk of successful employment tribunal claims by dismissed employees.
  • Take professional advice in court proceedings arising from employment tribunal claims.  When you terminate employment, a written compromise agreement signed by the employee will prevent a later claim.  Failure to take professional advice early on is often a false economy.
  • In the early stages of your business keep staff recruitment to a minimum.  When advertising for a position, state basic details including a salary indicator.
  • Use a standard application form when you expect a heavy advertisement response.  When interviewing, be sure to ask many open-ended questions demanding more than a ‘Yes’ or ‘No’ answer.
  • A job offer forms part of the contract of employment.  Include most of the employment particulars (principal statement) required by law for all employees after one month’s service.  Require the employee to sign a copy of the job offer.  Have the complete principal statement signed formally as a contract by both parties.  An additional, more formal contract is not usually necessary.  Make an initial offer conditional.
  • Keep benefits to a minimum at the early stages (maybe medical and death in service insurance), and consider making any benefits discretionary at first.  Limit pension activity to statutory minimum stakeholder pensions.
  • Profit-related incentives are preferable to bonuses, which can become taken for granted benefits.  Delay option schemes and share ownership plans until your business matures and the future shape of your company becomes clearer.

If you need any employment law advice, please contact our employment lawyer Pam Loch via info@offtoseemylawyer.com.  As outlined above, areas in which you may need such advice are as follows:

-   the law on discrimination;

-   grievance and disciplinary procedures, and the law relating to dismissal of employees;

-   taxation issues;

-   claims being made against you in the employment tribunal.

Checklist Source: Start Up & Run Your Own Business: The Essential Guide to Planning, Funding & Growing your New Enterprise by Jonathan Reuvid (Kogan Page; 8th edition 2011)

The ideas that helped three women to follow their dream

Thursday, September 22nd, 2011

A trio of local female entrepreneurs tell Stephanie Bell why they have decided to take the plunge and set up their own businesses in the midst of these dark days of recession.

Thousands of people are beating the unemployment queues in Northern Ireland by boldly branching out on their own in business. While headlines highlight record numbers of local firms going to the wall, established companies struggling with reduced turnover and profits, a large number of hardy entrepreneurs have been undaunted by the recession and bravely set up shop.

New figures from Companies House show 2,423 new firms were registered in the six months up to July of this year, compared to 1,954 for the same period in 2010.

Of 506,000 new UK company registrations since last year’s General Election, a total of 5,326 were in Northern Ireland.

The Government believes that cutting business taxes, supporting start-ups and tackling red tape has encouraged more people to risk going it alone.

Also starting this week, new firms will benefit from a three-year scheme which exempts them from up to £5,000 of employer National Insurance Contributions (NICs) thought to have benefited over 15,000 businesses in Northern Ireland.

Whatever the reason it takes guts, passion and drive to leave your job and set up a new business at any time, never mind in the middle of a recession.

So just what kind of person and what new businesses are being registered in Northern Ireland?

We talked to an inventor who gave up her job as a secretary to follow through a unique pet grooming idea which has the potential to go worldwide.

Another Belfast woman who faced unemployment after becoming a casualty of the recession was forced to rethink her future and the third is a new mum who drew on her experience and expertise as a fashion consultant to set up a unique online service.

All three women have gone back to basics, retraining where necessary to equip themselves with new skills to set up and run their own companies.

From stay-at-home mum to online style consultant

Lynn McInnes (33) a stylist, is |married to Cole and they have two children, Finn (2) and four-month-old Frankie. She lives in Ballyclare.

If you struggle with your sense of style then a fresh new business set up by talented mum-of-two Lynn McInnes means you need never wear anything unflattering again.

The 33-year-old professional stylist from Ballyclare has created an easy-to-use online resource called The Image Mistress aimed at helping women to find fashion that suits them.

Lynn has embraced every aspect of the individual including size, shape, budget, colours, lifestyle and personality in a handy questionnaire from which she will guide on what current fashions you should be wearing.

With two young boys, Finn aged two and four-month-old Frankie, her new business has allowed her to bring in an income while being at home with her two babies.

“I love fashion and styling and image consultancy and its amazing how you can change people’s lives by showing them what clothes best suit them and so the business also allows me to do something I enjoy.” she says.

The University of Ulster Fashion and Textiles graduate had been living in Australia with her husband Cole, a finance specialist, where she worked as a professional stylist.

She moved back to Northern Ireland two years ago when Cole was made redundant and settled in her home town of |Ballyclare.

Pregnant with her first child she started to think of ways she could be at home while also doing the styling job she loved.

“I did a bit of brainstorming with my husband and friends and the idea progressed from there,” she says. “I have spent about a year researching it and developing the online guide. I wanted to make the website as user friendly as possible to appeal to my market of women aged 30 plus.”

Her website impressed several leading High Street fashion chains and they have come on board to support it. A wide range of brands offering clothes to suit a variety of tastes and budgets include Banana Republic, Long Tall Sally, Urban Outfitters, Jigsaw, SimplyBe and many more.

“The brands that have come on board so far are testament to the different types of women who use our website and we have more joining us all the time,” says Lynn.

With experience working as a personal stylist, Lynn knows the huge difference it can make to a woman’s confidence.

“By perfecting your image you can not only look and feel great but you can also create so many positive and lasting impressions,” she adds.

“People like Lady Kate Middleton, Kate Moss and Sarah Jessica Parker all embrace their own unique sense of style and are admired for it. I’m not saying women have to dress like a princess or movie star, all I’m suggesting is that you experiment and perfect your clothes, make-up and hair according to what suits you.

“The Image Mistress simply helps women look and feel their most |stylish.”

A personalised online consultation with Image Mistress usually takes 10 minutes and there are three options; Free and Fabulous, which costs nothing, Image Magic at £10 or Super Stylish which costs £30.

To find out more log onto www.theimagemistress.com

From secretary to inventor of a dog grooming aid

Nuala Bowes (42) was formerly a secretary. Married to Gordon and with a 11-year-old daughter, Olivia, she lives in Antrim

Nuala Bowes has her two pet dogs to thank for a dramatic change in her career. The 42-year-old is currently enjoying life as an entrepreneur and inventor after spending years working in a deadend job as a secretary.

Nuala has designed and developed a potentially global ground- breaking pet product for which she has patents pending for the UK and America as well as Design Protection in Europe.

And she puts it all down to her pet King Charles Spaniels Daisy and Lola.

“Daisy was my first dog which I got about six years ago and I fell head over heels in love with her,” she says. “Then I got Lola and both dogs needed a lot of grooming. I was doing it myself at home and decided to train so that I could do it properly.”

Completing her professional dog grooming certificates awakened the entrepreneur in Nuala and it wasn’t long until she resigned from her secretary’s post and set up her own pet grooming parlour.

It was while running her business she discovered how difficult it was for pet owners to groom their dogs at home.

“I had a lot of dogs coming in with very matted coats which really needed to be regularly brushed at home but owners struggled because the dogs didn’t like it,” she says.

“That’s what gave me the idea for the dog apron. In a grooming parlour you have two harnesses, one which goes round the head and one round the body, to stop the dog running away.

“I got the idea for an apron which the dog owner could wear with harnesses attached to restrain the dog so that they could have two hands free to brush them while sitting in the comfort of their own homes.”

With encouragement from her husband Gordon, a design engineer, and 11-year-old daughter Olivia, Nuala decided to give up her pet grooming business last summer to pursue her invention.

She made what she describes as a crude prototype herself and simply approached local apron manufacturers Ulster Weavers and asked if they would produce it for her.

“I was lucky Ulster Weavers were on my doorstep and they were happy to make it and produced a lovely 100% cotton product,” she says.

With her apron in production she overcome the daunting and often complicated patent process by putting it in the hands of her local solicitor.

Antrim Enterprise Agency helped her draw up a business plan and then her website — |thedogsapron.com — was launched. Now Nuala is focused on marketing her product.

“I am taking a stand at the UK’s biggest pet trade fair in Birmingham this month and plan to initially concentrate on the market in the UK and Ireland which is a huge market,” she says.

“I will then aim to go to America with it and get it into some of the big pet stores chains there.”

From a simple idea just a year ago, Nuala is thrilled to have come so far.

“I feel so confident about the product and that’s what has driven me,” she says.

“There are days when you get knock backs and you ask yourself is it really worth it, but I have such great support from my family and that has kept me going.

“I’m proud of what I’ve achieved. I’ve gone from a secretary and mother to opening my own business and inventing my own product.

“It’s the sort of thing that you think is not going to happen to you, but I believe if you have something that you really feel passionate about then you can make it happen.”

From redundant sales rep to driving instructor

Alison Allen (36) lives in east Belfast with husband Andrew (44)

Taking the name for her new business from the feel good movie Driving Miss Daisy is indication in itself of how fresh an approach Alison Allen hopes to bring to her new driving school.

The 36-year-old is bubbling with ideas and enthusiasm for the business which she has just launched — a little over a year after being made redundant from her job as a sales rep.

Alison, a Sports Science and Recreational Management graduate from Loughborough University in Leicestershire, enjoyed a successful career in sales in the hospitality industry until she became a casualty of the recession in 2010.

Finding herself unemployed just a month before her wedding to Andrew, an internet marketer, was a shock but Alison decided to turn it into an opportunity to do something she really wanted with her life.

“I’m a great believer that everything happens for a reason and I had known for a while that I didn’t want to do sales for the rest of my life although I |didn’t know then what I did want to do,” she says.

It was while chatting to girl friends about their teenage daughters learning to drive that Alison identified what she sees as a gap in the market for female driving instructors.

Doing her own research she found that it was still very much a male-dominated profession with only a handful of women insturctors and the idea of setting up her own driving school in Belfast and North Down was born.

“I thought about it and decided that it combined everything I enjoyed — meeting people, getting out and about and teaching which was something else I considered retraining for,” she says.

Alison, who lives in east Belfast, applied to do her Advanced Driving Test which allowed her to work with other driving schools.

To launch her own company she needed her Approved Driving Instructor certificate, a test she described as “the hardest thing I have ever done in my life”.

Driving Miss Daisy is, she hopes, going to be much more than a company name. Alison has ambitious plans to develop it as a brand which she hopes to eventually franchise.

“I would love to see loads of

little Miss Daisy cars on the road,” she says. “I would like to build the brand to the point that when people think of learning to drive they think of Driving Miss Daisy and know that they will be guaranteed a premium service.

“I want people to know they will get a personal service and have fun.

“Some people are petrified getting behind the wheel of a car and I want to ensure clients have a relaxed environment. Every single person is individual and I want to get to know my clients and their fears.”

She believes being female will be an advantage, especially for teenage girls learning to drive.

“It’s a bonus if my gender makes the process easier and as well as students I have found that I am getting a lot of people from the gay community who are more relaxed with a woman,” she says.

She is reluctant to be drawn on the age old women versus men drivers’ debate and opts for a neutral position: “If a pupil is taught safely and thoroughly, regardless of their gender, they should be equally good drivers. It’s the person, not the gender, who passes.”

You can contact Driving Miss Daisy on 07834 603 555 or go to www.missdaisy.me.

Source: Belfast telegraph woman

Handy Checklist- Bookkeeping & Administration

Friday, September 16th, 2011
  • Have you decided what you want your administrative system for: VAT records, corporation tax and accounting purposes, invoicing, credit control, other management information-gathering purposes?
  • Have you discovered whether you can manage without a computer-based system?
  • Have you spoken with your accountant/ tax adviser to make sure your systems meet his or her needs as well?
  • Do you file invoices immediately when they arrive?
  • Do your business’s invoices clearly state your terms?
  • Do you issue invoices promptly on delivery?
  • Do you issue statements promptly each month?
  • Do you have a credit chasing timetable, and do you follow it?
  • Do you know your statutory obligations as an employer?

If not, we can advise you.  Please contact our employment lawyer, Pam Loch via info@offtoseemylawyer.com.

  • Do you keep proper records on all your employees?

Checklist Source: Start Up & Run Your Own Business: The Essential Guide to Planning, Funding & Growing your New Enterprise by Jonathan Reuvid (Kogan Page; 8th edition 2011)

East Midlands MEP welcomes report on female entrepreneurs

Thursday, September 15th, 2011

EAST Midlands MEP Emma McClarkin has backed a report by fellow Conservative MEP Marina Yannakoudakis, aiming to create a wave of new female entrepreneurs.

Miss McClarkin strongly agrees that unleashing the potential of female entrepreneurship will not only mean greater opportunity for women but could play a big part in reviving the economy.

The aim of the report was to encourage EU countries and local authorities to make better use of funding already available – such as special grants, social security provisions and venture capital – to give women fair access to business start-up and expansion cash. This could be backed up by an education programme of information campaigns, seminars and training sessions to help women exploit the European Progress Microfinance Facility.

Other suggestions are for member states to launch one-year entrepreneurship or apprenticeship programmes for women and for better co-operation across Europe to promote best practice and networking opportunities for businesswomen.

Miss McClarkin said: “The economic crisis means more women are wanting to return to work or start businesses.

“Many young mums are looking to become self-employed or start up their own companies. These ‘mumpreneurs’ are a growing phenomenon and I hope this report will help swell the ranks of female-owned businesses.

“We must give working mothers and other women the flexibility and support they need for their business and leadership skills to blossom. When they win – we all win.”

Source: Buxton Advertiser- Published on Wednesday 14 September 2011 09:31

1st October, 2011. The Business and Baby Startup Show- Free Tickets!

Wednesday, September 14th, 2011

Looking forward to exhibiting at the Business and Baby Startup Show this year. Hope to see many of you there!

Benefits of the Business and Baby show:

  • To receive information that will help you start and grow your own business or explore all family friendly working opportunities
  • To listen to an amazing line up of inspiration speakers and training workshops
  • To meet other mums in business as well as our special guests
  • To be inspired, pick the brains of, or pick up a bargain at the Mum-owned stores in Mumpreneur Alley!

For more information click here

To register for your free tickets click here

New rights for temps- the Agency Worker Regulations 2010

Monday, September 12th, 2011

1st October 2011 sees the introduction of these new regulations that basically give temporary workers that are sent to work in your office by an agency the same rights as your permanent staff. So for instance, if your permanent staff have access to a canteen or a gym, the temporary worker will have the same entitlement. The law is very intricate and you will need to consult an employment lawyer if this applies to you. However, in the meantime, examine your staff list and establish who is permanent and who is temporary to see if you need to adapt/expand your facilities and indeed consult a lawyer!

Handy Checklist- Pricing & Costing

Friday, September 9th, 2011
  • First, decide whether you are marketing your business on quality or price.  If your strategy is price-led, then you will need to create volume, and must be clearly cheaper than the equivalent level of competition.  If you are quality-led, then low prices may send out the wrong impression.
  • If you are a new business and do not know your correct price level, it is easier to start high and then lower your prices than to start too low and then discover that you need to raise them.
  • If you believe that your goods or services are of a high quality, do not be afraid of pricing them accordingly.  (Goods and services of high quality or value; or which are tailored to the specific needs of the customer or client, may be subject to different legislation.

Off to see my lawyer can help you draft your Terms (of sale or provision of services) accordingly.)

  • Make sure you have fully costed all your product or service inputs before finalising your price.
  • Do you have any goods or services that you can advertise as ‘loss-leaders’ to attract customers to your business?

Checklist Source: Start Up & Run Your Own Business: The Essential Guide to Planning, Funding & Growing your New Enterprise by Jonathan Reuvid (Kogan Page; 8th edition 2011)